What's Keen Footwear's Return Policy?

When it comes to purchasing footwear, it's essential to understand the return policy of the brand you're buying from. Keen Footwear, known for its high-quality, durable, and comfortable shoes, has a straightforward return policy to ensure customer satisfaction. Let's delve into the details of Keen's return policy to help you make informed decisions when shopping.

Keen Footwear, committed to providing excellent customer service, offers a hassle-free return process. Whether you've changed your mind, the shoes don't fit as expected, or you've found a defect, Keen makes it easy for you to return or exchange your footwear. But before we dive into the specifics, let's first understand the eligibility criteria for returns.

Eligible Products and Timeframe

Keen allows returns for most of its products, excluding clearance items, gift cards, and special order products. To initiate a return, you must do so within 60 days of receiving your order. This timeframe ensures that you have ample opportunity to try out your shoes and make a decision.

It's crucial to note that the returned item should be in its original, unworn condition with all tags attached. Keen may refuse returns that don't meet these criteria, so it's essential to take care of your footwear until you're sure you want to keep them.

Return Methods

Keen offers two convenient return methods: in-store returns and online returns. If you prefer the in-store experience, you can take your item to any Keen retail store or authorized dealer. Just ensure you have your original receipt or packing slip and the item's tags.

For online returns, you can initiate the process through Keen's website. Here's a step-by-step guide:

1. Visit the Keen website and navigate to the 'Order History' section.
2. Find the order you want to return and click on 'Return Items'.
3. Select the items you want to return and the reason for the return.
4. Choose whether you want a refund or an exchange. If you opt for an exchange, select the new size or style you prefer.
5. Print the return label (if applicable) and pack your item securely.
6. Drop off your package at a UPS store or schedule a UPS pickup.

Return Shipping and Refunds

For online returns, Keen will provide you with a prepaid return label. However, if you choose to return your item to a store, you won't need a return label. Keep in mind that you're responsible for the return shipping costs for online returns, except for defective items.

Once Keen receives your returned item and inspects it, they'll process your refund or exchange. Refunds will be issued to the original payment method within 3-5 business days. If you've chosen an exchange, your new item will be shipped once Keen receives and processes your return.

Exceptions and Defective Items

While Keen strives to provide high-quality footwear, sometimes defects may occur. If you receive a defective item, Keen will cover the return shipping costs and provide a replacement or refund once the defective item is received and inspected.

In case of loss or damage during shipping, Keen will work with the shipping carrier to resolve the issue. However, if the loss or damage is due to customer negligence, Keen may not be responsible for covering the costs.

Understanding Keen's return policy ensures a hassle-free shopping experience. With a 60-day window for returns, two convenient return methods, and clear eligibility criteria, Keen makes it easy for you to shop with confidence. So go ahead, explore Keen's extensive collection of footwear, and find the perfect pair for your adventures. Happy shopping!