Energy Australia Privacy Policy

Protecting your personal information is a top priority for Energy Australia. Our privacy policy outlines how we collect, use, disclose, and protect your personal information. We are committed to ensuring that your data remains secure and is used responsibly.

At Energy Australia, we understand that your privacy is important. That's why we comply with the Australian Privacy Principles established under the Privacy Act 1988 (Cth) and the Privacy Act 2020 (NZ) in relation to the handling of personal information.

How We Collect Your Personal Information

We collect personal information in various ways, including when you interact with us, such as when you sign up for an account, make a purchase, or contact our customer service team. The types of personal information we may collect include your name, contact details, and payment information.

We may also collect personal information from third parties, such as credit reporting agencies, marketing agencies, or public sources. We only collect personal information that is necessary for our functions and activities.

Direct Collection

We may collect personal information directly from you when you interact with us, such as when you:

• Apply for or use our products or services
• Communicate with us directly (e.g., via email, phone, or in person)
• Visit our website or use our mobile apps

Indirect Collection

We may also collect personal information from third parties, such as:

• Credit reporting agencies
• Marketing agencies
• Public sources

We only collect personal information from third parties where it is legal and reasonable to do so.

How We Use Your Personal Information

We use your personal information for a variety of purposes, including to provide you with our products and services, to manage our relationship with you, and to improve our business. We will only use your personal information for purposes that are reasonably expected or for purposes to which you have consented.

We may use your personal information to:

Provide Our Products and Services

• Supply energy to your property
• Manage your account and billing
• Respond to your enquiries and complaints

Manage Our Relationship with You

• Communicate with you about your account or our products and services
• Send you marketing materials
• Invite you to participate in market research or customer surveys

Improve Our Business

• Analyse customer needs and preferences
• Develop new products and services
• Improve our website and mobile apps

How We Disclose Your Personal Information

We may disclose your personal information to third parties for a variety of purposes, including to our related entities, service providers, and regulatory bodies. We only disclose personal information for purposes that are reasonably expected or with your consent.

We may disclose your personal information to:

Our Related Entities

We may disclose your personal information to our related entities for the purposes outlined above. Our related entities may include our parent company, subsidiaries, and other related bodies corporate.

Service Providers

We may disclose your personal information to third-party service providers who assist us in operating our business, such as:

• Customer service providers
• Marketing agencies
• Debt collection agencies

Regulatory Bodies

We may disclose your personal information to regulatory bodies, such as:

• The Australian Energy Market Operator (AEMO)
• The Australian Energy Regulator (AER)
• The Australian Competition and Consumer Commission (ACCC)

How We Protect Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as from unauthorized access, modification, or disclosure. We maintain physical, electronic, and procedural safeguards to protect your personal information.

Our safeguards include:

Physical Safeguards

• Secure storage facilities
• Access controls for our buildings

Electronic Safeguards

• Password protection
• Encryption
• Firewalls and antivirus software

Procedural Safeguards

• Staff training on privacy and security
• Regular security audits and penetration testing
• Incident response plans

Despite our best efforts, no security measure is perfect or impenetrable. In the unlikely event of a data breach, we will notify you and the relevant regulatory bodies as required by law.

We understand that your privacy is important, and we are committed to protecting your personal information. If you have any questions or concerns about our privacy policy, please don't hesitate to contact us. We're here to help.